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Error: Check Network Connection

Check Network connection error message and/or uploads not displaying on the admin portal.

Possible Causes

  1. Wi-Fi or Ethernet is unavailable.
  2. The network connection is unstable/slow.
  3. Preconfigured Wi-Fi credentials are incorrect.

Solutions

  1. Test Network Connectivity:

    • Use a phone or laptop to verify the network is functioning. 
    • Use a speed test application on your phone near the location of your Momitalk to see how strong the signal and speeds are in that particular location.
    • Strong upload speeds are needed for reliable, fast video uploads

Speedtest by Ookla is a great free mobile app to test network speeds - You can download to your mobile phone using the link here 

  1. Check Ethernet Connection:

    • Ensure the Ethernet cable is securely connected to both the Mini PC and the router/switch.

  2. Reconnect to Wi-Fi:

    • Confirm if your Wi-Fi credentials are the same as they were when the Momitalk was originally installed at your location.
    • If WiFi has changed in anyway (SN and/or password) please see article How to update your WiFi settings

  3. Improve Network Stability:

    • If the credentials are correct then ensure the Mini PC is within range of the Wi-Fi router. (If too far or in a corner, WiFi signal may not be strong enough to provide a reliable connection)
    • Switch to Ethernet if Wi-Fi is unreliable.

When to Contact Support

For persistent issues, contact the Help Desk at us_help@momitalk.com