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Photo Clicker Not Functioning

The photo clicker doesn't seem to be capturing photos during a session

Possible Causes

  1. The wireless usb dongle is unplugged from the Momitalk (Mini PC)
  2. The wireless usb dongle has lost it wireless connection with the remote
  3. The battery is low/dead on the photo clicker remote
  4. Wired connection is disconnected or needs a reset

Photo Clicker Remote Solutions

  1. Check to see if the battery is functioning on the remote control
    1. You can check this by pressing any of the buttons on the remote control and see if the "blue" LED lights up on the remote when pressed. If yes, then proceed to the next step.
    2. If no then use the visual aid below to replace the battery on the back of the remote control with a new "AAA" battery.


    IMG_3169
  2. Check to make sure the black usb dongle is plugged into a usb port
    1. Check your Momitalk  and see if the USB dongle is plugged in. The photo below shows where this usb dongle is placed by default (solid black, does NOT say "dongle" on it) but its possible its placed on the back of the Momitalk so feel free to check front and back to locate the usb if not in its original location. If you have located it but its not plugged in, please plug it into one of the available ports.

      photo-output (17)
  3. Reset the usb connection (Most common solution)
    1. After locating the wireless USB dongle using the image above, pull it out of its usb slot.
    2. Power off your Momitalk Mini PC by pressing (do not hold) the power button on the front, allow it 20 seconds to fully power off.
    3. Plug the USB dongle back into a open usb slot (the same one is fine)
    4. Power on the Momitalk and run a test recording to confirm if the photo clicker is now functioning

 

Photo Clicker Wired Solutions

IMG_3204

  1. Check to make sure the black usb dongle is plugged into a usb port (any available port on the Momitalk)
  2. Reset the usb connection (Most common solution)
    1. After locating the wired usb using the image above (tracing the cable), pull it out of its usb slot.
    2. Power off your Momitalk Mini PC by pressing (do not hold) the power button on the front, allow it 20 seconds to fully power off.
    3. Plug the usb cable back into a open usb slot (the same one is fine)
    4. Power on the Momitalk and run a test recording to confirm if the photo clicker is now functioning

After trying all the steps above, if your Momitalk still isn't capturing photos please email support at us_help@momitalk.com letting us know what steps you tried and they will assist.