Skip to content
English
  • There are no suggestions because the search field is empty.

Transfer Ultrasound to another barcode

This article details how to request a transfer of a ultrasound from one barcode to another.

When a Barcode Transfer is Needed

A barcode transfer is required in the following situations:

  1. Incorrect Barcode Scanned at Session Start:

    • The wrong barcode was scanned when initiating the recording session, resulting in the ultrasound being assigned to a barcode different from the one presented to the client.

  2. Ultrasound Assigned to an Existing User’s Barcode/Account:

    • A mistake during scanning caused the ultrasound to be linked to an existing user’s barcode instead of the correct one.

How to Request a Barcode Transfer

To request a barcode transfer, follow these steps:

  1. Send an Email to us_help@momitalk.com with the Following Information:

    • Current Barcode #: The barcode under which the ultrasound is currently stored.
    • Session Identification Details (if applicable): If multiple sessions exist under the barcode, provide identifying details such as the name on the video, timestamp, or any other relevant information to ensure the correct session is transferred.
    • New Barcode #: The barcode to which the session should be transferred.

  2. Wait for Support Confirmation:

    • Support will process the request and confirm via email once the session has been successfully transferred.

  3. Notify the Client:

    • If the new barcode is different from the one the client is already using, inform them of their updated barcode number.
    • If the client already has the barcode added to their account, they will automatically be notified that their ultrasound session is now available.

Handling Claimed Barcodes

  • If the barcode appears as claimed, contains the correct ultrasound session, but the user is unable to add it to their account, it may indicate that another user has already linked that barcode to their profile.
  • In such cases, barcode transfers may not be possible. Please refer to this support article for further guidance on resolving claimed barcode issues.

By following these steps, you can ensure a smooth and efficient barcode transfer process for clients. If you need additional assistance, contact the support team at us_help@momitalk.com.